Doggzi Pvt. Ltd. 

Effective Date: October 25, 2025 

At Doggzi Pvt. Ltd. (“Doggzi,” “we,” “us,” or “our”), we are committed to protecting the privacy and security of your personal information and your pet’s data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile application, or any other digital platforms (collectively, the “Platform”) to access our customized pet food and nutrition services. 

By accessing or using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Platform. 

SECTION A: TECHNOLOGY & DATA PRIVACY 

1. Information We Collect 

1.1 Personal Information 

We collect the following types of personal information from users (“Pet Parents”): 

• Full name and contact details (email address, phone number, postal address) 

• Account credentials (username, password, security questions) 

• Payment and billing information (credit/debit card details, UPI IDs, banking information) 

• Delivery address and shipping preferences 

• Communication preferences and marketing consents 

1.2 Technical and Usage Data 

We automatically collect certain technical information when you use our Platform: 

• Device information (device type, operating system, unique device identifiers) 

• IP address and approximate geographic location 

• Browser type and version 

• Login and usage timestamps 

• Pages visited, features accessed, and navigation patterns 

• Session duration and interaction data 

• Search queries and preferences within the Platform 

2. How We Collect Information 

Information is collected through the following methods: 

• Direct submission: When you create an account, make a purchase, or contact us 

• Automated technologies: Cookies, web beacons, and similar tracking technologies 

• Third-party services: Payment processors, analytics providers, and delivery partners 

• Customer service interactions: Emails, chat sessions, and phone calls 

3. How We Use Your Personal Information 

Doggzi Pvt. Ltd. uses your personal information for the following purposes: 

• Service Delivery: To process orders, deliver products, and provide customized pet nutrition solutions 

• Account Management: To create, maintain, and secure your user account 

• Customer Support: To respond to inquiries, provide assistance, and resolve issues 

• Payment Processing: To facilitate secure transactions and billing 

• Platform Improvement: To analyze usage patterns and enhance user experience 

• Communication: To send transactional messages, service updates, and promotional content (with your consent) 

• Security: To detect, prevent, and address fraud, security breaches, or technical issues 

• Legal Compliance: To comply with applicable laws, regulations, and legal processes 

• Business Analytics: To understand market trends and improve our business operations 

4. Data Storage and Security 

Doggzi Pvt. Ltd. takes the security of your personal information seriously. We implement industry-standard security measures to protect your data: 

• Encryption: All sensitive data is encrypted both in transit (using SSL/TLS protocols) and at rest 

• Secure Servers: Data is stored on secure servers with restricted access controls 

• Access Controls: Only authorized personnel have access to personal information on a need-to-know basis 

• Regular Audits: We conduct periodic security assessments and vulnerability testing 

• Data Backup: Regular backups are maintained to prevent data loss 

• Incident Response: We have protocols in place to respond to security incidents promptly 

Your data is stored on secure servers located in India and may be backed up in other secure locations. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. 

5. Data Sharing and Third Parties 

Doggzi Pvt. Ltd. does not sell, rent, or trade your personal information to third parties for their marketing purposes.  

We may share your information with trusted third parties only in the following circumstances: 

• Service Providers: Payment gateways, delivery partners, cloud hosting services, and analytics providers who assist us in operating our Platform 

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity 

• Legal Requirements: When required by law, court order, or government regulation 

• Protection of Rights: To protect our rights, property, safety, or that of our users or the public 

• With Your Consent: When you explicitly authorize us to share information with specific third parties 

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using it for purposes other than those specified by Doggzi. 

SECTION B: PET DATA USAGE 

6. Pet-Related Information We Collect 

To provide personalized nutrition solutions for your pet, we collect comprehensive pet-related information, including: 

• Basic Information: Pet name, species, breed, age, gender, weight, and physical characteristics 

• Health Information: Medical history, current health conditions, allergies, dietary restrictions, and sensitivities 

• Nutritional Data: Current diet, feeding schedule, food preferences, and nutritional requirements 

• Activity Level: Exercise routine, activity patterns, and energy levels 

• Behavioral Information: Eating habits, food likes/dislikes, and behavioral patterns related to nutrition 

• Veterinary Records: Details provided by you regarding veterinary consultations or recommendations 

• Progress Updates: Changes in weight, health status, or dietary requirements over time 

• Photos and Videos: Images or videos of your pet uploaded to our Platform (if applicable) 

7. Purpose of Pet Data Collection 

Pet-related information is collected and used exclusively for the following purposes: 

• Recipe Customization: To create personalized, nutritionally balanced food recipes tailored to your pet’s specific needs 

• Wellness Monitoring: To track your pet’s nutritional progress and adjust recommendations accordingly 

• Product Development: To improve our recipes, products, and services based on aggregate pet health data 

• Customer Service: To provide informed support and consultation services related to your pet’s nutrition 

• Research and Analysis: To conduct anonymized research to improve pet nutrition science and offerings 

• Safety Alerts: To notify you of any recalls, safety concerns, or relevant health updates 

8. Confidentiality and Ownership of Pet Data 

All pet-related data remains strictly confidential and is protected with the same security measures as your personal information.  

Key principles regarding pet data: 

• Data Ownership: Doggzi Pvt. Ltd. retains ownership of the pet data collected through the Platform for the purpose of providing services and improving our offerings 

• Confidentiality: Pet health and nutritional information will not be disclosed to any third party without your explicit consent, except as required by law or necessary for service delivery 

• Limited Use: Pet data is used solely for recipe customization, customer service, product improvement, and related nutritional services 

• No External Marketing: We will never sell or share identifiable pet data with third parties for marketing purposes 

• Aggregated Data: We may use anonymized, aggregated pet data for research, statistical analysis, and industry insights that do not identify individual pets or owners 

9. Accuracy and Updates of Pet Information 

To ensure the best nutritional recommendations for your pet, it is crucial that the information you provide is accurate, complete, and up-to-date. You are responsible for updating your pet’s profile whenever there are changes in: 

• Health status or medical conditions 

• Weight, age, or activity level 

• Dietary restrictions or allergies 

• Veterinary advice or prescriptions 

You may update your pet’s information at any time through your account dashboard or by contacting our customer support team. 

ADDITIONAL PROVISIONS 

10. Cookies and Tracking Technologies 

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Platform and gather analytical data. 

10.1 Types of Cookies We Use 

• Essential Cookies: Necessary for the Platform to function properly (e.g., login sessions, shopping cart) 

• Performance Cookies: Help us understand how users interact with the Platform through analytics 

• Functional Cookies: Remember your preferences and settings for a personalized experience 

• Marketing Cookies: Track your browsing activity to deliver relevant advertisements (only with your consent) 

10.2 Managing Cookies 

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Platform. Most browsers allow you to refuse cookies or delete existing cookies. Please refer to your browser’s help documentation for specific instructions. 

11. Your Rights and Choices 

As a user of our Platform, you have the following rights regarding your personal and pet data: 

• Right to Access: Request a copy of the personal and pet information we hold about you 

• Right to Rectification: Request correction of inaccurate or incomplete information 

• Right to Deletion: Request deletion of your account and associated data, subject to legal retention requirements 

• Right to Restriction: Request limitation of processing of your data under certain circumstances 

• Right to Data Portability: Request a copy of your data in a structured, machine-readable format 

• Right to Object: Object to the processing of your data for marketing purposes or other legitimate interests 

• Right to Withdraw Consent: Withdraw your consent for data processing at any time (where consent is the legal basis) 

To exercise any of these rights, please contact us using the details provided in Section 15. We will respond to your request within 30 days. 

12. Data Retention 

We retain your personal information and pet data for as long as necessary to: 

• Provide our services and fulfill the purposes described in this Privacy Policy 

• Comply with legal, regulatory, accounting, or reporting requirements 

• Resolve disputes and enforce our agreements 

• Maintain records for business continuity and audit purposes 

If you request deletion of your account, we will delete or anonymize your data within 90 days, except where retention is required by law. Some information may be retained in backup systems for a limited period. 

13. Children’s Privacy 

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a minor, please contact us immediately. 

14. Changes to This Privacy Policy 

Doggzi Pvt. Ltd. reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our Platform. We will notify you of material changes via email or through a prominent notice on our Platform. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy. 

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. 

15. Contact Information 

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: 

Doggzi Pvt. Ltd. 

Data Protection Officer / Privacy Team 

Email: info@doggzi.com 

Phone: +91 9520374509

Address: Office Address, India 

We are committed to resolving any privacy concerns in a timely and transparent manner. 

16. Consent Statement 

By using our Platform, you expressly consent to: 

• The collection, use, storage, and processing of your personal information and pet data as described in this Privacy Policy 

• The transfer of your data to trusted third-party service providers for the purposes outlined herein 

• The use of cookies and tracking technologies as described in Section 10 

• Receiving communications from us related to your account, orders, and services (you may opt out of marketing communications at any time) 

You may withdraw your consent at any time by contacting us or deleting your account, subject to our legal obligations and legitimate business interests. 

17. Jurisdiction and Governing Law 

This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to: 

• The Information Technology Act, 2000 

• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 

• The Consumer Protection Act, 2019 

• Any other applicable data protection laws and regulations in India 

Any disputes arising out of or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in [Insert City], India. 

18. Third-Party Links and Services 

Our Platform may contain links to third-party websites, applications, or services that are not operated or controlled by Doggzi Pvt. Ltd. This Privacy Policy does not apply to such third-party platforms. We are not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party websites or services you visit. 

19. Security Breach Notification 

In the unlikely event of a data breach that affects the security of your personal information, we will notify you and relevant authorities in accordance with applicable laws. We will provide timely information about the breach, the data affected, and the steps we are taking to mitigate the impact. 

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Thank you for trusting Doggzi Pvt. Ltd. with your information and your pet’s wellness. 

Last Updated: October 25, 2025